Terms of service

TERMS OF SERVICE
City of Saint Paul Official Store
Effective Date: August 2 nd , 2026

1. Acceptance of Terms
Welcome to the City of Saint Paul Official Store (the “Store”), operated by [Fulfillment Partner Legal Name / Go Digital by Design] (“Operator,” “we,” “us,” or “our”) on behalf of the City of Saint Paul (“City”). By accessing or placing an order through the Store, you (“Customer,” “you,” or “your”) agree to be bound by these Terms of Service
(“Terms”). If you do not agree to these Terms, do not use the Store or place an order.
2. Products and Custom Apparel
The Store offers apparel and promotional merchandise, which may include items that are decorated, embroidered, screen printed, or otherwise customized to order (“Custom Apparel”). Because Custom Apparel is produced specifically in response to your order, production begins promptly after purchase and cannot be canceled, exchanged, or restocked in the same manner as non-customized retail goods.
3. Orders, Sizing, and Color
You are solely responsible for reviewing and confirming size, color, style, and quantity selections prior to completing checkout. Size charts and product images are provided for reference; actual color may vary slightly from on-screen representation due to monitor settings, and actual garment dimensions may vary within normal
manufacturing tolerances. Placing an order constitutes your representation that all selections are correct.
4. Refund, Return, and Replacement Policy
This Section governs all refund, return, and replacement requests. By purchasing from the Store, you acknowledge and agree to the limitations described below.
4.1 All Sales Final
Except as expressly provided in Section 4.2 below, all sales of apparel and merchandise through the Store are FINAL. The Store does not accept returns or exchanges for:
● Buyer's remorse, change of mind, or dissatisfaction with style or fit
● Incorrect size, color, or quantity selected by the Customer at checkout
● Normal variation in color, print placement, or garment measurement within industry-standard manufacturing tolerances
● Custom Apparel that has been worn, washed, or altered in any way
● Orders where the Customer failed to provide accurate shipping information
4.2 Limited Defect Replacement
The Operator will replace an item, at its sole discretion, ONLY where the item is defective as delivered or materially different from the product ordered (a “Qualifying Defect”), subject to ALL of the following conditions:
● Written notice of the claimed defect is submitted to [support email] within seven (7) calendar days of the delivery date shown in shipment tracking;
● The Customer provides photographic evidence of the claimed defect upon request;
● The item is unworn, unwashed, and in its original condition with any tags attached;

● The claimed defect is confirmed by the Operator's quality review as a manufacturing or fulfillment error and not the result of normal wear, misuse, improper care, or alteration by the Customer or a third party. Where a Qualifying Defect is confirmed, the Operator's sole and exclusive remedy, at the Operator's sole discretion, is limited to ONE of the following: (a) replacement of the specific defective item with the same style, size, and color, subject to availability; or (b) store credit in the amount paid for the defective item. No cash refunds will be issued except where required by applicable law. In no event will the Operator be responsible for replacement of items beyond the specific unit(s) confirmed defective, nor for any indirect, incidental, or consequential costs associated with a defect claim.
4.3 Claims Not Submitted Timely
Any claim submitted after the seven (7) calendar day window described in Section 4.2 is waived and will not be
honored, regardless of the reason for the delay, except where a shorter or longer period is required by applicable
law.
4.4 Shipping and Delivery Discrepancies
Claims for items lost or damaged in transit must be reported within the same seven (7) calendar day window and are
subject to the shipping carrier's claims process. The Operator's liability for lost or damaged shipments, if any, is limited to the replacement or store-credit remedy described in Section 4.2.
5. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE
OPERATOR, THE CITY OF SAINT PAUL, OR THEIR RESPECTIVE OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
ARISING OUT OF OR RELATED TO YOUR PURCHASE OR USE OF PRODUCTS FROM THE STORE. THE OPERATOR'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM AN ORDER SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THE ITEM(S) GIVING RISE TO THE CLAIM.
6. Pricing and Payment
All prices are listed in U.S. Dollars and are subject to change without notice prior to order completion. Payment is due in full at the time of order. The Operator reserves the right to cancel any order suspected of fraud or pricing error, in which case the Customer's sole remedy is a full refund of amounts paid for the canceled order.
7. Intellectual Property
All City of Saint Paul names, seals, logos, and marks displayed on the Store are the property of the City of Saint
Paul and are used under license. Nothing in these Terms grants the Customer any right to reproduce, modify, or otherwise use City marks outside of the purchased merchandise.
8. Governing Law
These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the state or federal courts located in Le Sueur County, Minnesota.
9. Changes to These Terms
The Operator reserves the right to update these Terms at any time. Changes are effective upon posting to the Store.  Continued use of the Store after changes are posted constitutes acceptance of the revised Terms.

10. Contact
Questions regarding an order or this policy may be directed to customer_service@godigitalbydesig.com